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The Grow Light Store
(growlightstore.com) will not be responsible for
delays in processing your order if the credit card
billing and shipping information that you provide does
not match the information on file with your credit card
company. For your own security, most credit card
companies maintain an "alternate address file" of
authorized shipping addresses for their cardholders. To
advise your credit card company of an authorized
shipping address, please phone the number on the back of
your credit card and they will update your "alternate
address file" promptly.
What To do
when the shipment arrives:
Large grow lights orders are
shipped by freight, the purchaser is responsible for
getting the items off of the delivery truck. With large
orders, we
recommend you have at least 2 to 4 people to help you
remove your items. The driver is not responsible for
removing the packages. Also, some freight trucks are not
able to deliver up your driveway. You are then
responsible to remove the items and transport them by
other means, carry them or by pick-up truck, to your
house. If you have questions please
contact us.
Do not refuse delivery for minor
damage. If a package is damaged, check the contents for
damage before refusing delivery. If damage appears to be
minor, and only a few items need to be replaced, we
recommend accepting the shipment (or at least any
undamaged packages) after making note of damages on
delivery receipt. Doing this will speed up the
replacement process in many cases because parts can be
shipped sooner and faster delivery methods can be used.
Inventory the shipment. Check the
number of boxes received against the number shown on the
driver's delivery sheet. If there is a shortage, write
the number of missing boxes on your copy and the
driver's copy of the receipt, and have the driver sign
both copies.
If there is any problem with your
shipment please contact us using the online "contact us"
link or call us at 888-326-8634. We will quickly make any arrangements needed to fix any
problems.
How To cancel your order:
To cancel your order,
contact us. Include your order number, name, billing
address, and items ordered. We'll acknowledge your
ticket upon receipt and let you know as soon as possible
if we were successful in canceling an order that has not
yet entered our shipping department or is on backorder.
Orders that
are already in the shipping system cannot usually be
canceled although we will make every attempt to do so at
your request. The cancellation process is costly to us,
so once an order has been sent to our shipping
department, or transmitted to a vendor for shipment,
there will be a cancellation fee of 5% of your order
total if we are able to cancel your
order. Otherwise, you will be responsible for all
shipping cost, both to you and the return shipping
costs.
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